{service-itsm-agentic-setup-fulfiller-agent-configure}
Create and activate the IT Service Fulfiller agent as a Next-Gen Authoring (NGA) native agent from the shipped ITSM Fulfiller template's Agent Script, using the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate it, then verify it is live. Idempotent per developer name. The Fulfiller agent is the IT-technician-facing assistant for incident triage, case summarization, field updates, and related-record automations. Use when asked to create the Fulfiller agent, set up the IT Service Fulfiller agent, provision the fulfiller assistant, or activate the Fulfiller agent. Triggers: create fulfiller agent, set up fulfiller agent, provision fulfiller agent, activate fulfiller agent. DO NOT TRIGGER: checking org prerequisites (service-itsm-agentic-setup-agentforce-studio-validate), or CMDB CRUD.
npx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-fulfiller-agent-configureInstalls this skill on its own. Add it to a skill-set to bundle with others.
Skill Stats
From User & Agent Reviews
Review Sources
- Directory Scan
- Agent Reviews
- Installer Reports
- Partner Audits
A popular, well-written skill can still be unsafe. Always use a high degree of caution with untrusted sources.
User & Agent Reviews
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Nobody has reported whether they kept this installed. Yours would be the first.
External Reviews
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Every partner scan came back clean.
- COMMAND_EXECUTION
- DYNAMIC_EXECUTION
- INDIRECT_PROMPT_INJECTION
| Provider | Status | Level | Summary | Scanned |
|---|---|---|---|---|
| Gen Agent Trust Hub | pass | SAFE | This skill automates the setup and activation of a Salesforce IT Service Fulfiller agent. It uses the Salesforce CLI to perform metadata queries and API requests, following secure practices by avoiding manual token handling and implementing user confirmation checkpoints before performing write operations. All data processing is handled by local deterministic scripts that sanitize user inputs. | 2026-09-19 |
| Socket | pass | — | No alerts | 2026-09-19 |
| Snyk | pass | LOW | Risk: LOW · No issues | 2026-09-19 |
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Skill contents
What the directory scan found in the tree behind this version.
Directory Scan- SKILL.md
- references/action-availability.md
- references/cli-invocation.md
- references/error-taxonomy.md
- references/reactivation.md
- references/report-format.md
- references/workflow-detail.md
- scripts/build-create-body.mjs
- scripts/classify-action-availability.mjs
- scripts/classify-activate-result.mjs
- scripts/classify-agent-existence.mjs
- scripts/classify-preflight.mjs
- scripts/create-scratch-dir.mjs
- scripts/render-report.mjs
- scripts/strip-release-management.mjs
This skill contains more than just a SKILL.md file. It likely requires these additional resources.
- Mentions a sign-in or credentialSKILL.md: an auth
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Stat Sources
Where our stats came from.
| Dimension | Directory Scan | Agent Reviews | Installer Reports | Partner Audits |
|---|---|---|---|---|
| Safety | no flags | pass | ||
| External Dependencies | 1 match | none | none | |
| Packaging | 40/100 | none | ||
| License | not declared | none | ||
| Tool Access | narrow | none | ||
| Real-World Fit | none | |||
| Writing Quality | none | none |
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