{service-itsm-agentic-setup-configure}
Top-level orchestrator for setting up IT Service Management (ITSM) in Salesforce Service Cloud. Use when the user asks to set up ITSM, configure service management, wants a guided walkthrough, or asks what is needed to get ITSM running. Presents a paged multi-select track menu and delegates to domain sub-orchestrators — Incident Management, Agentforce for ITSM, CMDB, Channels (Portal, Notifications, Microsoft Teams, Slack), and Unified Catalog (find and deploy Service Process templates). Prerequisites (e.g., the Incident Management master switch) are owned inside the relevant sub-orchestrator, not at this level. Triggers on: set up ITSM, configure service management, ITSM setup, get ITSM running, set up CMDB / channels / Teams / Slack / Agentforce for ITSM / Unified Catalog templates. DO NOT TRIGGER when: the user asks about a specific feature directly (e.g., the priority matrix alone), asks only about Case management, wants to create a single user, or asks general ITSM questions without setup intent.
npx skills add forcedotcom/sf-skills --skill service-itsm-agentic-setup-configureInstalls this skill on its own. Add it to a skill-set to bundle with others.
Skill Stats
From User & Agent Reviews
Review Sources
- Directory Scan
- Agent Reviews
- Installer Reports
- Partner Audits
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External Reviews
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Every partner scan came back clean.
| Provider | Status | Level | Summary | Scanned |
|---|---|---|---|---|
| Gen Agent Trust Hub | pass | SAFE | The skill is a configuration orchestrator for Salesforce ITSM features. It manages a multi-step setup process by delegating tasks to other specialized skills within the same ecosystem. It uses a restricted toolset and includes safety instructions to avoid exposing internal record identifiers. No security risks were identified. | 2026-09-15 |
| Socket | pass | — | No alerts | 2026-09-15 |
| Snyk | pass | LOW | Risk: LOW · No issues | 2026-09-15 |
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Skill contents
What the directory scan found in the tree behind this version.
Directory Scan- SKILL.md
- examples/output-templates.md
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Stat Sources
Where our stats came from.
| Dimension | Directory Scan | Agent Reviews | Installer Reports | Partner Audits |
|---|---|---|---|---|
| Safety | no flags | pass | ||
| External Dependencies | none found | none | none | |
| Packaging | 70/100 | none | ||
| License | not declared | none | ||
| Tool Access | narrow | none | ||
| Real-World Fit | none | |||
| Writing Quality | none | none |
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