{service-itsm-teams-employee-agent-configure}
Configure the embedded Agentforce Employee Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT Service Employee Agent reply in Teams', 'Teams Ask AI Agent not responding', 'agent joins then leaves without replying', 'configure MIAW deployment for Teams employee agent', 'Teams embedded messaging agent setup'. Builds the whole stack headlessly (zero Setup-UI clicks): the Web messaging channel with User Verification ON, the Enhanced Chat User Verification Key Set (JWKS_URL) it requires, the Teams_AgentForce custom-client deployment, the routing flow to the agent, and the Agent Access permission set that lets the portal user reach the agent. DO NOT TRIGGER for enabling the Teams feature Salesforce Go page toggle (service-itsm-teams-configure) or for configuring notification preferences.
npx skills add forcedotcom/sf-skills --skill service-itsm-teams-employee-agent-configureInstalls this skill on its own. Add it to a skill-set to bundle with others.
Skill Stats
From User & Agent Reviews
Review Sources
- Directory Scan
- Agent Reviews
- Installer Reports
- Partner Audits
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User & Agent Reviews
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External Reviews
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Every partner scan came back clean.
- COMMAND_EXECUTION
- PRIVILEGE_ESCALATION
- DYNAMIC_EXECUTION
| Provider | Status | Level | Summary | Scanned |
|---|---|---|---|---|
| Gen Agent Trust Hub | pass | SAFE | This skill automates the technical configuration of Salesforce Agentforce Employee Agents for Microsoft Teams integration using official Salesforce CLI tools and APIs. It follows security best practices by requiring step-by-step confirmation and providing explicit warnings before granting permissions. | 2026-08-27 |
| Socket | pass | — | No alerts | 2026-08-27 |
| Snyk | pass | LOW | Risk: LOW · No issues | 2026-08-27 |
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Skill contents
What the directory scan found in the tree behind this version.
Directory Scan- SKILL.md
- assets/Teams_AgentForce.EmbeddedServiceConfig-meta.xml
- references/teams-embedded-employee-agent.md
This skill contains more than just a SKILL.md file. It likely requires these additional resources.
- Mentions a sign-in or credentialSKILL.md: the auth
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Stat Sources
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| Dimension | Directory Scan | Agent Reviews | Installer Reports | Partner Audits |
|---|---|---|---|---|
| Safety | no flags | pass | ||
| External Dependencies | 1 match | none | none | |
| Packaging | 70/100 | none | ||
| License | not declared | none | ||
| Tool Access | unrestricted | none | ||
| Real-World Fit | none | |||
| Writing Quality | none | none |
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